Terms of Service

Last updated: September 2026

Welcome to Spellcult. These Terms of Service govern your use of the Site and any purchase made through it — the unavoidable fine print, kept as clear as we could make it.

1. Introduction & Definitions

1.1. Welcome to Spellcult (the "Site").

1.2. The Site, the online store and the "Spellcult" brand are operated by the Company, a limited liability company organized under the laws of the State of Delaware, United States (the "Company", "we", "us" or "our").

1.3. "Spellcult" is the trade name under which the Company operates the Site, markets its products and provides the services related to orders placed through the Site.

1.4. These Terms apply equally to all genders.

1.5. Using the Site, browsing it, creating an account, providing details, placing an order or any other use of the Site's services constitutes your confirmation that you have read these Terms, understood them and agreed to be bound by them.

1.6. If you do not agree to these Terms, in whole or in part, do not use the Site and do not place an order through it.

1.7. The Privacy Policy, Shipping Policy, Returns & Exchanges Policy and any other policy published on the Site form an integral part of these Terms.

2. Use of the Site

2.1. Use of the Site and purchases through it are permitted to anyone legally capable of entering into a binding transaction.

2.2. When placing an order you represent that all details provided — including name, address, phone number, email and payment details — are true, complete and current.

2.3. You undertake that you are lawfully authorized to use the payment method provided for the transaction.

2.4. If a user account is created for you, you alone are responsible for safeguarding the account credentials and password.

2.5. You may not use another person's account without their express permission.

2.6. The Company may limit, suspend or block access to the Site or an account in cases of suspected fraud, unauthorized use, unusual activity, attempts to harm the Site or a breach of these Terms.

3. Placing an Order

3.1. Display of a product on the Site does not constitute an irrevocable offer to sell it.

3.2. Completing the checkout process constitutes a request by the customer to purchase the selected products.

3.3. An order is deemed confirmed only after: (a) completion of payment; (b) transaction approval by the relevant systems; and (c) an order confirmation sent by the Company via email, text message or another communication method provided at checkout.

3.4. The Company is not obligated to accept any order and may, at its reasonable discretion, refuse, limit or cancel an order.

3.5. Among other cases, the Company may cancel or refuse an order in the event of: out-of-stock items; pricing errors; product description errors; technical malfunction; payment processing failure; suspected fraud; unauthorized use of a payment method; incorrect or missing details; unreasonable quantities; suspected purchase for resale; or unreasonable exploitation of a promotion, coupon or site error.

3.6. If the Company cancels an order after payment was received and the relevant product was not supplied, the amount paid will be refunded to the payment method used.

3.7. The Company may contact the customer to verify order details, address, phone number, payment details or any other detail required to complete the transaction.

4. Prices & Payment

4.1. Product prices are the prices displayed on the Site at the time the order is placed, in US dollars.

4.2. The binding price is the final price displayed on the checkout page and approved as part of the transaction.

4.3. The Company may change prices, promotions, discounts, benefits, shipping costs and prices of not-yet-ordered products at any time.

4.4. A price change after order confirmation will not apply to an order already confirmed.

4.5. Payment may be made by credit card, digital wallets or other payment methods offered on the Site from time to time.

4.6. The Company may add, remove or limit certain payment methods at any time.

4.7. Every transaction is subject to approval by the relevant payment processor or financial institution.

5. Billing Descriptor

5.1. Charges for purchases made on the Site will appear on your card statement under the name: SPELLCULT.

5.2. This name may also appear in notifications from your card issuer, bank or payment provider.

5.3. Unless expressly stated otherwise at the time of the transaction, a purchase on the Site is a one-time purchase and does not create a subscription or commitment to future charges.

5.4. The Company will not charge your payment method beyond the amount approved in the transaction, unless proper authorization was given.

5.5. If you do not recognize a charge appearing under SPELLCULT, contact us at info@spellcult.co and we will make reasonable efforts to locate the transaction and assist.

6. Promotions, Coupons & Quantity Discounts

6.1. The Company may offer promotions, coupon codes, gifts, bundles, benefits or quantity discounts from time to time.

6.2. Unless expressly stated otherwise, promotions cannot be combined and multiple coupon codes cannot be used in the same order.

6.3. Quantity discounts, where offered, are calculated based on the number of qualifying items in the cart at checkout.

6.4. The Company may set promotion terms, limit them to certain products, limit purchasable quantities, or end a promotion at any time.

6.5. The final price displayed at checkout is the binding price.

6.6. In case of a technical error, system error or a clearly mistaken price, the Company may correct the error or cancel the relevant item and refund any amount paid for it.

7. Products & Descriptions

7.1. The Company makes reasonable efforts to present its products clearly and accurately.

7.2. However, images, videos and illustrations also serve presentation and marketing purposes, and certain differences may exist between the product shown and the actual product.

7.3. The Company does not warrant that your screen settings, lighting or device colors will perfectly reflect the actual product color.

7.4. Slight differences in shade, texture, stitching, finish, print placement or other characteristics may result from the manufacturing process.

7.5. The Company may change descriptions, specifications, images, prices and product availability from time to time, and may discontinue any product at any time.

8. Sizing, Fits & Shades

8.1. The size charts and measurements on the Site are intended to help you choose the right size.

8.2. Product measurements are approximate and may vary by up to about 1 inch, depending among other things on fabric, cut, measuring method and manufacturing.

8.3. Fit may vary from customer to customer according to body shape, personal preference and the nature of the item.

8.4. Slight shade differences may exist between images and the actual product due to photography lighting, screen settings, fabric differences or production batches.

8.5. When in doubt between sizes, use the Size Finder on the Site or contact customer support.

9. Packaging

9.1. Product packaging shown in images is for illustration only.

9.2. Packaging may change from time to time due to design, stock, supplier, manufacturer or logistics considerations — including box color, shape, graphics, stickers, text or language.

9.3. A change in packaging alone, where the supplied product matches the ordered product, shall not by itself be considered a product non-conformity.

10. Shipping & Delivery

10.1. Orders are shipped according to the current Shipping Policy published on the Site.

10.2. Handling and delivery times on the Site are estimated targets unless expressly stated otherwise.

10.3. Business days exclude weekends, holidays and days on which carrier operations are limited.

10.4. A tracking number may be sent after the order ships; tracking information may update only several business days later.

10.5. You are responsible for providing a full, correct and accurate shipping address. Incorrect, missing or outdated address or phone details may cause delays, failed delivery attempts or return of the shipment.

11. Delivery Delays

11.1. Delivery times may be affected by circumstances outside the Company's direct control, including carrier congestion, customs delays, strikes, war or security events, extreme weather, aviation restrictions, logistics failures, third-party supplier failures, or force majeure.

11.2. The Company does not commit to an exact delivery date where a delay results from circumstances beyond its reasonable control, and will make reasonable efforts to assist in clarifying shipment status in cases of unusual delay.

12. Undelivered Shipments

12.1. If the estimated delivery time has passed and the product has not arrived, contact customer support at info@spellcult.co, stating your order number and any relevant details.

12.2. The Company may investigate with the carrier or any other relevant party.

12.3. If after reasonable investigation the shipment is determined lost or undeliverable, the Company may offer, according to the circumstances: a replacement shipment, re-shipment, store credit, or a refund.

12.4. If tracking shows the shipment as delivered but you claim it was not received, the Company may complete an investigation with the carrier before deciding on an appropriate resolution.

13. Order Cancellation

13.1. Cancellation requests may be sent to info@spellcult.co with your order number and identifying details.

13.2. If the order has not yet entered handling, packing or shipping and can operationally be stopped, the Company will make reasonable efforts to cancel it.

13.3. If the order has already been handed to processing or the carrier and can no longer be stopped, you may need to receive the product and act according to the Returns & Exchanges Policy.

13.4. Sending a cancellation request does not by itself confirm cancellation; a cancellation is confirmed only once the Company sends you confirmation.

14. Returns & Exchanges

14.1. Returns, exchanges and refunds are handled according to the Returns & Exchanges Policy published on the Site (30 days from delivery).

14.2. To process a request the Company may ask for: order number, customer name, contact details, reason for the return or exchange, and photos of the product where needed.

14.3. Do not ship products to the Company's registered address without receiving express prior instructions from customer support. The registered address is not necessarily the warehouse or returns address. Where a physical return is required, return details and shipping instructions will be provided by the Company.

15. Courier Returns & Exchanges

15.1. The Company may offer courier pickup of a product for a return or exchange.

15.2. Where the Company confirms that the return or exchange will be performed via courier, responsibility for booking the courier, selecting the carrier and coordinating pickup lies with the Company alone. You are not required to book a courier yourself, and may not book one independently and request reimbursement unless expressly approved by the Company in advance and in writing.

15.3. Carrier identity, pickup date and time window are set by the Company according to availability, your address, the product and operational considerations. You undertake to have the product packed and ready at the scheduled time.

15.4. Courier pickup is subject to operational availability and is not guaranteed in every area or at all times. Where the Company determines courier pickup is not possible, it will provide one of the following: (a) a full refund for the relevant item; or (b) a free replacement shipment in the correct size or color, subject to stock. The choice between these resolutions is made by the Company based on the circumstances, available stock and operational feasibility. Any replacement ships to the address you provided or an updated address approved by the Company.

16. Wrong Item, Size or Color

16.1. If you received a product materially different from the one ordered — including a size or color that does not match your order — contact customer support.

16.2. The Company may request reasonable photos of the product and packaging to review the request.

16.3. After review the Company may offer, according to the circumstances: an exchange, re-shipment, store credit, or a refund. Where an exchange is performed via courier, Section 15 applies.

17. Defective Products

17.1. If a product arrives with a material defect, contact customer support and attach clear documentation of the defect where possible.

17.2. The Company may request additional information or documentation required to review the request.

17.3. A defect caused after receipt through unreasonable use, washing contrary to instructions, improper care, improper storage, physical damage or natural wear is not necessarily considered a defect that existed at delivery.

18. Customer Support

18.1. Customer support is available at info@spellcult.co.

18.2. Regular support hours: Monday–Friday, 9:00 AM–5:00 PM (ET).

18.3. The Company aims to respond within one business day. During busy periods, unusual events or holidays, response times may be longer.

19. Order Communications

19.1. By placing an order you agree that the Company may contact you using the details you provided for order handling purposes — including order confirmations, status updates, shipping updates, verification requests, payment issue notices, return/exchange updates and other service messages related to the transaction.

19.2. The Company may use third-party service providers to send notifications, emails or text messages.

20. Platform

20.1. The Site is operated on the Shopify platform, which serves as the technological infrastructure of the online store.

20.2. Notwithstanding the use of Shopify, every purchase on the Site is made directly with the Company alone. Shopify is not the seller of the products and is not a party to the purchase transaction.

20.3. The Company may use additional services, applications and vendors for payment processing, shipping, security, customer support, analytics, marketing and site operations.

21. Security & Payment Processing

21.1. The Company applies reasonable and customary security measures to operate the Site and protect information under its control.

21.2. However, no computing, internet or storage system is entirely immune to malfunction, intrusion, cyber events, data loss or unauthorized access.

21.3. Payment transactions may be processed by external payment providers. Where information is transmitted directly to the payment provider, the Company does not store full card numbers on its servers.

21.4. Personal information is used in accordance with the Company's Privacy Policy.

22. Cookies & Tracking Technologies

22.1. The Site may use cookies, pixels, analytics tools and similar technologies for site operation, preference storage, security, activity analysis, user experience improvement, advertising and performance measurement.

22.2. Further details are provided in the Privacy Policy.

23. Intellectual Property

23.1. All rights in the Site and its content are reserved to the Company or the relevant rights holders — including the name "Spellcult", logos, site design, images, videos, texts, product descriptions, graphics, marketing materials, code and systems.

23.2. You may not copy, reproduce, distribute, publish, modify, sell or make commercial use of Site content without the Company's prior written approval. Use of the Site is personal and grants no ownership in the Company's content or intellectual property.

24. Reviews & User Content

24.1. The Company may allow the posting or submission of reviews, comments, images, videos or feedback.

24.2. You represent that content you submit does not infringe third-party rights. Where content is provided for marketing use, the Company may use it in accordance with the permission granted.

24.3. The Company may remove content it considers, at its discretion, unlawful, offensive, misleading, infringing or inappropriate. One customer's result or experience is not a commitment that every customer will experience the same.

25. Prohibited Uses

25.1. You may not use the Site for: unlawful activity; impersonation; fraud; unauthorized use of payment methods; system intrusion; harming Site security; distributing viruses or malicious code; collecting others' personal information; infringing intellectual property; deliberately exploiting an error, malfunction or technical weakness; or copying the Site or its content for commercial purposes.

25.2. The Company may limit or terminate use of the Site upon breach of these provisions.

26. Errors, Inaccuracies & Omissions

26.1. Despite the Company's efforts, the Site may occasionally contain typographical errors, technical errors, outdated information, price errors, stock mismatches or omissions.

26.2. The Company may correct any error or inaccuracy at any time. Where a material error is discovered after an order is completed, the Company may contact you to correct the order or cancel the relevant item; any amount paid for a canceled, unsupplied item will be refunded.

27. General Information Disclaimer

27.1. Any information on the Site relating to comfort, fit, body or similar topics is for general purposes only and is not professional advice or a personal recommendation.

27.2. A person appearing in an advertisement, image or video is not presented as a professional unless expressly stated otherwise.

28. Disclaimer of Warranties

28.1. Use of the Site is at your own responsibility.

28.2. To the maximum extent permitted by applicable law, the Site and services are provided "as is" and "as available". The Company does not warrant that the Site will be uninterrupted, error-free, fully secure or free of malfunctions, or that any product will fit every customer identically, since fit, cut and comfort are inherently subjective.

29. Limitation of Liability

29.1. To the maximum extent permitted by applicable law, the Company and its officers, employees, directors, representatives, contractors, suppliers and partners shall not be liable for indirect, consequential, incidental or special damages arising from use of the Site, services or products — including loss of profit, loss of income, loss of opportunity, loss of data or indirect business damage.

29.2. Where monetary liability of the Company is established in connection with a specific order, its aggregate liability for that order shall not exceed the amount actually paid for the relevant order, to the extent such limitation is permitted by applicable law.

30. Indemnification

30.1. You agree to indemnify and hold harmless the Company, its directors, employees, representatives, suppliers and contractors from any claim, damage, loss or reasonable expense arising directly from your breach of these Terms — including unlawful use of the Site, infringement of third-party rights, impersonation, fraud or unauthorized use of payment methods.

31. Force Majeure

31.1. The Company shall not be considered in breach and shall not be liable for delay or non-performance caused by circumstances beyond its reasonable control, including war, emergency, natural disaster, pandemic, strike, blocked shipping routes, governmental restrictions, cyber events, large-scale malfunction or material failure of an essential service provider.

32. Termination

32.1. You may stop using the Site at any time. The Company may limit, suspend or terminate access to the Site upon breach of these Terms, unlawful activity or use that may harm the Company or a third party.

32.2. Termination does not derogate from rights or obligations created before termination. Provisions that by their nature should survive — including intellectual property, liability, limitation of liability, indemnification and jurisdiction — remain in force.

33. Severability

33.1. If any provision of these Terms is held unlawful, invalid or unenforceable by a competent court, the remaining provisions remain in force, and the relevant provision will be interpreted or narrowed to preserve its original purpose to the maximum extent possible.

34. No Waiver

34.1. The Company's non-exercise or non-enforcement of any right or provision under these Terms shall not be deemed a waiver of that right or provision, and a waiver in one case shall not constitute a waiver in another.

35. Assignment

35.1. You may not assign rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights or obligations in connection with a sale of business, merger, restructuring, business transfer, engagement with an affiliate or change of ownership.

36. Entire Agreement

36.1. These Terms, together with the policies and documents they reference, constitute the entire agreement between the Company and you regarding use of the Site and orders placed through it, and supersede any prior understanding, representation, correspondence or proposal on the matters governed herein, unless expressly agreed otherwise in writing.

37. Changes to These Terms

37.1. The Company may update or change these Terms from time to time. The current version will be published on the Site, with the last update date at the top. Continued use of the Site after publication of an updated version constitutes acceptance of the updated terms for future use.

38. Governing Law & Jurisdiction

38.1. These Terms, the use of the Site, every order and every engagement made through the Site shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law rules.

38.2. Exclusive jurisdiction over any claim, dispute or proceeding arising from the Site, its use, an order, a product, a service or these Terms shall lie with the competent courts of the State of Delaware, United States of America.

38.3. Where federal subject-matter jurisdiction exists, the parties consent to the jurisdiction of the United States District Court for the District of Delaware.

38.4. By using the Site or placing an order through it, you consent to the jurisdiction and venue set out in this section.

39. Contact

39.1. For any question regarding an order, product, payment, shipping, cancellation, return or exchange, contact us at info@spellcult.co.

39.2. Customer support hours: Monday–Friday, 9:00 AM–5:00 PM (ET). The Company aims to respond within one business day; during unusual busy periods, holidays or special operational circumstances, response times may be longer.

39.3. Billing descriptor: SPELLCULT.